Privacy Policy
This privacy policy describes how Ospitalità Digitale collects, uses, and protects the personal information you provide or which is generated when you use our site and services. Protecting your privacy and data is fundamental to us.
Data Controller
The data controller responsible for your personal data is Ospitalità Digitale, located at 26 Via di Novoli, Piano 3, Florence, Tuscany, 50127, Italy.
Information We Collect
We collect information to provide and improve our services, communicate with you, and meet legal obligations.
We may collect information you provide directly to us when you use our online platform, register for an account, request support, or communicate with us. This may include:
- Contact details such as your name, email address, phone number, and postal address.
- Company details, such as your business name, address, and type.
- Account information, such as usernames and passwords (encrypted).
- Payment and billing information.
- Information you provide when communicating with our support team or interacting with our service features related to channel management, booking engines, PMS connectivity, revenue management, or custom software development.
We may also collect information automatically when you use our site or services, including:
- Usage data, such as IP address, browser type and version, operating system, referral sources, length of visit, page views, and site navigation paths.
- Technical information about the devices you use to access our service.
- Data related to your interactions with the functionalities of our online platform, including how you use the various software features provided.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services, including channel management, booking engine solutions, PMS connectivity, revenue management tools, and technical support.
- To process transactions and manage accounts.
- To communicate with you, respond to your inquiries, and provide customer support.
- To improve and personalize our services and develop new features.
- To analyze usage patterns and monitor the effectiveness of our marketing efforts.
- To send you service-related communications, updates, security alerts, and support messages.
- To detect, prevent, and address technical issues or security incidents.
- To comply with legal obligations and enforce our terms and conditions.
Legal Basis for Processing
Our legal basis for collecting and using the personal information described in this privacy policy depends on the information concerned and the specific context in which we collect it.
We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you (for example, to provide the services you have requested), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (for example, improving our services, ensuring security).
Sharing Your Information
We may share your personal information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing assistance. These third parties are obligated to protect your information and may only use it to perform the services we have contracted them for.
We may also disclose your information if required to do so by law, in response to a legal process, or to protect the rights, property, or safety of Ospitalità Digitale, our users, or the public.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data.
Your Data Protection Rights
Under applicable data protection laws, including GDPR, you have rights regarding your personal information. These rights may include:
- The right to access the personal information we hold about you.
- The right to request that we rectify inaccurate or incomplete personal information.
- The right to request the erasure of your personal information (the "right to be forgotten") under certain conditions.
- The right to request that we restrict the processing of your personal information under certain conditions.
- The right to object to our processing of your personal information under certain conditions.
- The right to data portability, allowing you to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller.
- The right to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to collect and use personal information about you. Cookies are small data files placed on your device that allow us to recognize you, remember your preferences, and understand how you use our service. You can manage cookie preferences through your browser settings.
International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this privacy policy and applicable law when transferred internationally.
Children's Privacy
Our service is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe we have collected information from your child, please contact us.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page. Your continued use of our site or services after any changes constitutes your acceptance of the updated policy.
Contacting Us
If you have any questions about this privacy policy or our data practices, you can contact Ospitalità Digitale at:
Ospitalità Digitale
26 Via di Novoli, Piano 3
Florence, Tuscany, 50127
Italy